Last updated: June 17, 2026
Overview
We want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.
To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with the original packaging, protective materials, tags, manuals, warranty cards, and all included accessories.
Proof of purchase is required for all returns.
Please do not send your order back without contacting us first. All return requests must be reviewed and approved by our customer support team before the item is shipped back.
Non-returnable items
- Items that have been worn, used, resized, altered, customized, or damaged after delivery
- Items returned without original packaging, missing accessories, missing documentation, or missing protective materials
- Final sale or clearance items, where stated on the product page
- Gift cards, if applicable
Condition of returned items
All returned items are inspected after they arrive at our return facility. If an item is not returned in its original condition, shows signs of wear, has been damaged, or is missing parts for reasons not caused by us, we may reject the return or issue only a partial refund where appropriate.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us review your request, please provide your order number and clear photos of the item, packaging, shipping label, and any visible issue.
Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within a reasonable number of business days. Processing times may vary depending on your payment provider or card issuer.
Partial refunds
In some situations, only a partial refund may be granted. This may apply if the returned item is not in its original condition, is damaged, has missing parts, or is returned with signs of use not caused by us.
Late or missing refunds
If you have not received your refund yet, please first check your bank account or PayPal account again.
Then contact your card issuer or bank, as it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at support@chisora.shop.
Exchanges
We replace items only if they are defective, damaged, or incorrect upon delivery. If you need an exchange, please contact us first at support@chisora.shop.
Return shipping
Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect.
We recommend using a trackable shipping service and appropriate insurance for high-value returns. We are not responsible for returned items lost or damaged in transit.
Contact us
If you have questions about returns or refunds, please contact us at support@chisora.shop.
